Vet FAQs (Frequently Asked Questions)

Yes! You absolutely can. Though Drs Vanessa, Jessica and Emmalene are all very good, it’s ok to have a favourite! Just let whoever is booking you in know your preference and it will be done.

Of course if your pet is ill on your favourite vets’ day off another will be happy to see you; And you’ll soon find that they are all equally as lovely! (They also spend a lot of time discussing cases, so chances are they will know you even if they haven’t actually met you yet!)

In Australia, Veterinary fees are determined by each individual practice. There is no professional body that regulates the fees, this means, you may find the price for the same procedure may vary between clinics.

At Happy Paws Veterinary Clinic we pride ourselves on providing a high standard of pet care and we understand veterinary services are expensive.

When comparing veterinary clinics and their set fees, always ask what is included. Some clinics may appear to offer the same procedure at a reduced cost, but please be aware at Happy Paws we do not compromise patient care for the sake of a few dollars!

If something unexpected happens and you have an emergency during opening hours, please come straight down and we will assess your pet straight away and provide necessary treatment. If it’s possible, please give us a call (or have someone else give us a call) to let us know you are coming so we can prepare as much as possible for your arrival.

If it is outside opening hours then please contact the Animal Emergency Service at Carrara

The dedicated team at  Animal Emergency Service at Carrara are specially trained in emergency medicine and will take good care of your fur baby when we are closed. They will inform us the following morning and send through a detailed history so we can have it on our system and be up to date with any further treatment required.

We do not perform routine grooming, but we can provide advice on shampoos and treatments to keep your pet’s coat in the best condition. We also have a hydrobath and offer hydrobath services by appointment.

We may be able to assist your feline friend in some areas of grooming where sedation or anaesthetic is required. Please enquire with our team to see if we can cater to your cat’s needs.

We offer external payment plan companies, Zip and VetPay. They offer flexible payment plans (weekly, fortnight, monthly) to help reduce the financial burden. For more information, contact the team today.

Yes.

“Innovating the pet insurance claims experience, GapOnly® reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap (the difference between the vet’s invoice and the claim benefit under your policy) and go.” – taken from the GapOnly website.

GapOnly help reduce the financial burden and is a quick and easy process.

Visit https://gaponly.com.au/ to see which pet insurance companies are partnered with GapOnly.